.customer-journey{padding:96px 0;background:#f7faf8;overflow:hidden}.journey-heading{display:flex;justify-content:space-between;gap:32px;align-items:end;margin-bottom:34px}.journey-heading h2{font-size:clamp(2.25rem,4vw,4.2rem);line-height:1.08;letter-spacing:-.075em;margin:12px 0 0}.journey-heading h2 em{font-style:normal;color:var(--teal)}.journey-heading p{max-width:330px;color:var(--muted)}.journey-stage{display:grid;grid-template-columns:1.05fr .82fr 1.13fr;gap:18px;align-items:stretch;padding:22px;background:#eaf4ef;border:1px solid #d5e7df;border-radius:28px;box-shadow:0 24px 60px rgba(23,50,45,.09)}.journey-photo-card{position:relative;min-height:430px;background:#fff;border-radius:20px;padding:12px;overflow:hidden;box-shadow:0 10px 25px rgba(23,50,45,.08)}.journey-photo-card img{width:100%;height:100%;min-height:406px;display:block;object-fit:cover;border-radius:14px}.photo-caption{position:absolute;left:24px;right:24px;bottom:24px;display:flex;align-items:center;gap:8px;padding:11px 13px;background:rgba(255,255,255,.93);border:1px solid #d7e8e0;border-radius:11px;font-size:.78rem;font-weight:800;color:#17322d;box-shadow:0 8px 18px rgba(23,50,45,.12)}.live-dot{width:8px;height:8px;background:#ef745f;border-radius:50%;box-shadow:0 0 0 5px rgba(239,116,95,.13)}.journey-connector{display:grid;align-content:center;gap:10px;padding:10px 0}.journey-node{position:relative;padding:18px 16px 17px 58px;background:#fff;border:1px solid #d8e8e1;border-radius:15px;box-shadow:0 7px 14px rgba(23,50,45,.05)}.journey-node:before{content:"";position:absolute;left:18px;top:18px;width:27px;height:27px;border-radius:50%;background:#d9eee5;color:var(--teal);content:attr(data-step);display:grid;place-items:center;font-size:.7rem;font-weight:900}.journey-node:after{content:"↓";position:absolute;left:28px;bottom:-19px;color:#ef745f;font-size:1rem;font-weight:900}.journey-node:last-child:after{display:none}.journey-node strong{display:block;font-size:.9rem}.journey-node small{display:block;color:var(--muted);font-size:.72rem;margin-top:3px}.journey-node.active{border:2px solid var(--teal);background:#f4fbf7;animation:journey-pulse 2.8s ease-in-out infinite}.journey-branches{display:grid;grid-template-columns:1fr 1fr;gap:12px;align-items:center}.branch-card{position:relative;background:#fff;border:1px solid #d8e8e1;border-radius:18px;padding:17px 14px 14px;box-shadow:0 10px 20px rgba(23,50,45,.06);animation:branch-rise 4s ease-in-out infinite}.branch-card.new{animation-delay:1.2s}.branch-label{display:flex;align-items:center;justify-content:space-between;font-size:.78rem;font-weight:900;margin-bottom:12px}.branch-label:after{content:"자동";font-size:.62rem;color:var(--teal);background:#e8f5ef;padding:4px 6px;border-radius:999px}.phone-screen{position:relative;min-height:250px;border:7px solid #273933;border-radius:19px;padding:15px 11px 12px;background:linear-gradient(180deg,#f7fcfa,#e4f3ec);box-shadow:0 8px 14px rgba(23,50,45,.14)}.phone-top{display:flex;justify-content:space-between;color:#6f817b;font-size:.58rem;font-weight:800;margin-bottom:24px}.phone-icon{width:42px;height:42px;border-radius:50%;background:#d2eee1;color:var(--teal);display:grid;place-items:center;margin:0 auto 14px;font-size:1.1rem}.phone-screen strong{display:block;text-align:center;font-size:.85rem;letter-spacing:-.04em}.phone-screen p{min-height:38px;text-align:center;color:#657974;font-size:.65rem;line-height:1.5;margin:7px 0 15px}.phone-offer{display:block;padding:9px 6px;border-radius:9px;text-align:center;background:#1a7f6b;color:#fff;font-size:.68rem;font-weight:850}.branch-card.new .phone-icon{background:#ffe6d8;color:#c76c4c}.branch-card.new .phone-offer{background:#ef745f}.journey-revisit{grid-column:1 / -1;display:flex;justify-content:center;align-items:center;gap:10px;padding:4px 0 0;color:var(--teal);font-size:.8rem;font-weight:850}.journey-revisit span{display:inline-flex;align-items:center;gap:8px;padding:8px 13px;border-radius:999px;background:#d9eee5}.journey-revisit i{font-style:normal;color:#ef745f;font-size:1.1rem}@keyframes journey-pulse{0%,100%{box-shadow:0 0 0 0 rgba(26,127,107,.05)}50%{box-shadow:0 0 0 7px rgba(26,127,107,.1)}}@keyframes branch-rise{0%,100%{transform:translateY(0)}50%{transform:translateY(-5px)}}@media(max-width:900px){.journey-stage{grid-template-columns:1fr 1fr}.journey-photo-card{grid-row:span 2}.journey-branches{grid-column:2}.journey-revisit{grid-column:1 / -1}}@media(max-width:800px){.customer-journey{padding:76px 0}.journey-heading{display:block}.journey-heading p{margin-top:18px}.journey-stage{grid-template-columns:1fr;padding:14px;border-radius:20px}.journey-photo-card{grid-row:auto;min-height:300px}.journey-photo-card img{min-height:275px}.journey-branches{grid-column:auto}.journey-revisit{grid-column:auto;flex-wrap:wrap}.phone-screen{min-height:220px}}
.problem,#flow,.campaign-visual{display:none}